Wholesale Ordering
There is a 6 pieces minimum per style and 18-piece per order.
All orders can be faxed or e-mailed to RioWear and must include:
1) Buyer’s signature
2) Purchase order number
3) Cancel Date

Method of Payment
All the orders will be shipped COD certified. We also accept Visa, Mastercard, American Express.

Backorders
Backordered items will be shipped as the sets become available unless otherwise advised. Backorders will incur shipping chargers. Partial shipments will not be considered a valid reason for returns.

Cancellations
The buyer only upon written notification may cancel orders no less then four weeks before ship date.
All domestic shipments will be shipped via UPS unless otherwise specified. No deductions are allowed for freight, parcel post, or UPS chargers. There will be shipping and handling charges. All packages over $100 value will be subject to an additional insurance fee.

Refused Shipments
Customers are liable for all freight chargers. A 15% restocking and handling fee will be applied.

Returns & Claims Police
1. Customers should inspect all shipments carefully. They should verify the total number of cartoons and that are labeled and consigned to you.
2. A request for return of merchandise must be made within 10 days from merchandise is received. No exceptions. All returns must be approved by Returns Department and are subject to a 15% restocking fee.
3. All claims for shortages, damaged, or incorrect merchandise must be made within 7 days from merchandise is received.
4. Manufactured defective merchandise must be made within 7 days from merchandise received.
5. We can not accept merchandise that has be worn or altered in any way. All our garments have specified washing instructions. We are not accountable for failure to follow these instructions. No exceptions will be made.
6. All returns require a Return Authorization number. Please obtain a form from our offices. Include invoice number with date, style numbers, sizes, colors, quantities, and reason for request.
7. On approval of a return requested, an authorization number will be faxed or e-mailed to you. The return authorization number must be clearly marked on the outside of the shipping cartoon. Any packages returned without an authorization number will be refused.
8. Upon receipt of RA number, the client must return the merchandise within 15 days or it will be void.
9. A 15% restocking fee will be applied to merchandise returned, mistakes and damages excluded.
10. No cash or credit refunds will be allowed. Exchange or Credit only.
11. All clearance merchandise purchases are final.